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Delivery & Returns

Delivery & Returns

Delivery & Returns

DELIVERY

Ships from the UK and Europe

Some shipping methods may only be available upon request. Contact us to request a shipping quote for a different method, select options to pick up the item in person or arrange your own shipping.

 

Requesting a Quote

If the shipping cost is not listed on the item details page, submit your order and a shipping quote will be provided within 1-2 days.

If you accept the quote, your order will be confirmed and the item will be shipped to you. If you reject the quote, your order will be canceled and you will not be charged.

Please note, you may be required to acknowledge that customs duties and taxes may apply and are your responsibility.

 

Calculating Shipping Quotes

Shipping quotes are determined by dimensional weight, which is based on the item size, not the actual item weight, and shipping distance. SoShiro passes the direct cost for shipping to the customer. There is no mark up on these costs.

Pre-quoted shipping is based on dimensional weight and covers broader geographic areas. This includes shipping to the entire continental US, Europe and the Rest of the World. This cost is often subsidized, as the actual cost can be higher than the pre-quoted prices.

Express & Courier – delivery includes full insurance, item collection, packaging and delivery to front door.

Front Door delivery – includes full insurance, item collection, packaging, handling for large or oversized items and delivery to front door. A shipping quote will be prepared on order.

White Glove delivery – includes full insurance, item collection, packaging and delivery to front door by appointment, unpacking, inspection and placement in room of choice. Recommended for larger items. A shipping quote will be prepared on order.

 

INTERNATIONAL DELIVERY

Customs duties and taxes may apply to international purchases. 

Items shipped internationally may be subject to customs duties and sales or Value Added Tax (VAT) set by the destination country. These fees are not calculated prior to customs clearance in that country and are in addition to the price and shipping cost you are charged when checking out. To complete your purchase, you are required to acknowledge that any customs duties and taxes that apply are your responsibility. 

 

RETURNS POLICY

·         Items can be returned within 7 days of delivery.

·         Buyer is responsible for return shipping charges and will not be reimbursed  for the original shipping cost.

Please note:

100% of the item price will be refunded. We offer a refund for the full value of an item once it is shipped back and it arrived in comparable condition to how we shipped it. Buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost, only the item’s cost is 100% refunded. Buyer will be responsible for the entire logistics, packing and the customs charges for their own country and of our country. We prefer to be informed before the return of any item and the reason for the cancellation.

* Items must be returned in the condition received. To ensure proper insurance coverage, all return shipments must go through SoShiro. Any international customs duties and taxes will not be refunded, and returns of customized orders will be accepted at our discretion.

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